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FREE UK SHIPPING ON ORDERS OVER £50 | FREE INTERNATIONAL SHIPPING ON ORDERS OVER £100. |

FAQ

FAQ

Where is my order?

Currently all deliveries are sent via a tracked service. Please check your dispatch email to find the tracking number for your order. If you require further assistance please get in contact.

How can I exchange or return an item purchased online?

In the unfortunate event that you would like to return or exchange an item, please use the contact form and we can arrange to resolve your query.

Can I cancel or change my order?

If you were to contact us before item dispatch, it may be possible, otherwise you would have to follow our returns and exchange instruction.

I have a promotional or discount code. How do I use it for an online purchase?

A discount code entry box will be available at the checkout stage.

What are the delivery types?

For orders to the United Kingdom you will have a choice of either tracked 48 or tracked 24 via royal mail. For European orders, they will be delivered by DPD Classic. USA orders will be shipped via royal mail international tracked. Delivery is free over £50 for UK and £100 for international.

How can I pay for my purchases?

We currently have our onsite payment gateway or PayPal option.

I cannot find my size or the colour I like. What should I do?

Please get in contact with us. From there we will be able to give you a time scale on the product/products you desire.

I have not received all the items in my order. What should I do?

If we make an unfortunate, rare mistake, please let us know and we’ll send you your missed items via next day delivery, free of charge.

The items received are incorrect or are defective. What should I do?

Please let us know via the contact page. We can then sort out returns and send you your items back via next day delivery free of charge.

Are the items included in the shopping basket reserved automatically?

Unfortunately, no items will be reserved until you have completed the checkout process.

I want to stay informed of offers, lookbooks and new collections. What should I do?

Please sign up to our email newsletter in the footer below. Here you will be sent all the latest news and product information.

In which countries can I shop online?

Currently United Kingdom, USA and Europe.

FREE UK SHIPPING ON ORDERS OVER £50 | FREE INTERNATIONAL SHIPPING ON ORDERS OVER £100. |
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